Last updated: DECEMBER 2025
David’s Air Services (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all visitors and users of davidsairservices.com.au.
1. What Personal Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Phone number
- Email address
- Residential or service address
- Details about your air conditioning or gas appliance enquiry
- Any information you provide via contact forms, email, or phone
We may also automatically collect limited technical information such as:
- IP address
- Browser type
- Device information
- Pages visited on our website
This information is collected for website functionality, security, and analytics purposes.
2. How We Collect Personal Information
We collect personal information when you:
- Submit an enquiry through our website
- Contact us by phone, email, or online form
- Request a quote or book a service
- Interact with our website
We only collect information that is reasonably necessary to provide our services.
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotes
- Deliver air conditioning and gas appliance services
- Schedule appointments and communicate with you
- Improve our services and customer experience
- Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
4. Disclosure of Personal Information
We may disclose your personal information only when necessary, including:
- To employees or contractors assisting with service delivery
- To service providers who support our business operations (e.g. IT or booking systems)
- When required by law, regulation, or court order
All third parties are required to handle your information securely and confidentially.
5. Storage and Security of Information
We take reasonable steps to protect your personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access, modification, or disclosure
Information is stored securely using industry-standard safeguards. Access is limited to authorised personnel only.
6. Cookies and Website Analytics
Our website may use cookies or similar technologies to:
- Improve website functionality
- Analyse website traffic
- Enhance user experience
You can disable cookies through your browser settings, however some website features may not function correctly.
7. Accessing and Correcting Your Information
You have the right to:
- Request access to the personal information we hold about you
- Request corrections if your information is inaccurate, outdated, or incomplete
To make a request, please contact us using the details below.
8. Complaints
If you believe we have breached your privacy or mishandled your personal information, you may contact us directly. We will respond to all complaints promptly and fairly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, with the updated date shown at the top.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact: